Front Desk Agent
ARRIVE by Palisociety
Austin Texas
Salary: Neg Per Hour
THE TASK AT HAND:
- Taking care of guests, from leading the
check-in/check-out process, to billing, confirming contact information,
and fielding questions throughout a hotel stay
- Being a savvy guide that's ready to share
a wealth of information on the hotel, amenities, and neighborhood
- Communicating in a friendly, positive way
to create a warm environment amongst colleagues and a great experience for
guests
- Building memorable relationships with
hotel guests in line with our service standards
- Bringing personality and clarity to the
registration process and guest arrivals as well as check-out, listening to
guest feedback, and settling folios.
- Fielding phone calls, emails, and other
guest inquiries in a timely, friendly, and trusty manner.
- Inputting guest information and payments
into hotel software systems, such as Opera.
- Collaborating with the sales and
operations teams to ensure a smooth experience for all guests
- Proactively identifying guest needs and
finding ways to surprise and delight patrons so they become repeat
customers
- Maintaining a keen eye for detail,
whether it be a book out of place or a guest that needs assistance
- Politely enforcing established policies
and procedures
- Effectively communicating guest requests
or issues to the Front Desk Manager, Housekeeping, or Engineering
- Conducting walkthroughs for safety,
security, and overall cleanliness
- Performing safety duties and adhering to
predetermined protocols in the event of an emergency situation
- Lending a hand as required by other
departments to ensure a safe, smooth operation that's enjoyable for guests
and fellow coworkers.
WHAT WE'RE LOOKING FOR:
- Must possess a positive attitude.
- Must be energetic and outgoing.
- Must be service oriented.
- Must be a team player.
- Must be able to multi-task.
- Must possess excellent interpersonal,
analytical, and organizational skills.
- Must have knowledge of basic arithmetic.
- Must have the ability to input data and
access information on the computer.
- Must be able to work a flexible schedule
and shifts – weekends & holidays as needed.
- Flexible schedule- must be available to
work a variety of shifts.
- Minimum two years of experience within
guest reception or a similar position preferred, preferably a luxury hotel
setting.
- Fluency in English both verbally and
non-verbally.
- Provide legible communication and
directions.
- Ability to input and access information
in the property management system/computers/point of sales system.
- Ability to perform job functions with
attention to detail, speed and accuracy.
- Ability to prioritize and organize.
- Be a clear thinker, remaining calm and
resolving problems using good judgment.
- Follow directions thoroughly.
WHAT'S IN IT FOR YOU:
- A competitive compensation package
including medical, dental, vision, and life insurance.
- 401(k) retirement plan (future you will
love this one!)
- Paid time off, holiday pay, and sick pay
when you’re under the weather.
- Career advancement in an organization
committed to helping star employees thrive.
- There’s also an opportunity to expand
your career trajectory as we are a fast-growing company with hotels and
restaurants in multiple cities.
- Professional development that sets you up
for success across multiple hospitality career paths.
- A collaborative work environment where
your creative ideas can come to fruition.
- Amazing employee discounts on hotels and
dining across our entire portfolio (18 hotels and more to come!)
- Hands-on training with a nimble team.
Job Overview
Posted Date: 12 Jun 2024
Location: Austin Texas
Salary: Neg Per Hour
Company Information
We love Austin Arive by Palisociety and all the people who call it home. Our hotel welcomes our amazing neighbors and highlights some of this town’s best artists, designers, and small businesses. Check out our Field Guide for our favorite things to do around town.
Name: ARRIVE by Palisociety
Web: www.arrivehotels.com