Benefits Program Supervisor I
HS-SS ELIGIBILITY SVCS
The purpose of the position is to supervise staff and oversee the operations for the area of responsibility. The position is responsible for staff supervision and support, training, policy and procedure compliance, thorough familiarity with program(s) of responsibility, case management, customer service, fraud cases, and reporting. The position works within broad policy and organizational guidelines; independently plans and implements projects; reports progress of major activities through periodic conferences and meetings.
ESSENTIAL TASKS
ESSENTIAL TASKS
- The tasks listed below are those that represent the majority of the time spent working in this position. Management may assign additional tasks related to the type of work of the position as necessary.
- Supervises staff, including interviewing for vacancies, assigning responsibilities, reviewing work, preparing and delivering periodic job evaluations, counseling, and recommending disciplinary action.
- Trains staff in the application of existing and new policies, procedures, and guidelines for area of responsibility.
- Provides clarification and guidance in difficult and complicated cases involving policy application; assists with determination of cases as required.
- Reviews cases to ensure accuracy and completeness of files, accuracy of payment, and compliance with local, state, and federal guidelines, regulations, and laws.
- Interacts with customers to provide information, resolve complaints, or assist with resolution of difficult cases.
- Participates in policy development and revision by evaluating program effectiveness and recommending changes to supervisor.
- Serves as liaison between clients, workers, administration, and other government and private agencies.
- Maintains record system for assigned area; processes daily paperwork including reports, requisitions, and personnel information.
- Gathers and maintains information/data to support periodic and special reports documenting activities for area of responsibility.
- Attends or conducts staff, task force, and other professional meetings to exchange information; attends training classes to make presentations and/or to monitor sessions.