Customer Service Agent
DB Schenker
Houston Texas
Salary: Neg Per Hour
Responsible
for providing and maintaining effective customer service and satisfaction.
Provide information to resolve customer and shipment related problems.
- Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, rate quotes, and special handling
- Follow up with customers to resolve invoice problems and discrepancies Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
- Accurately retrieve information from the system Tango, ProCars, Sales Cloud Complete Quote Proposals, bid proposal, any customer inquiry
- Proactively call customers on shipment problems, proposal
follow-up Provide POD information to customers Interact with AOC and
Airfreight Branch Qualification Text
This is an intermediate level position. Basic proficiency with Windows OS. Must be able to type 35 WPM Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 1-3 years of experience
Job Overview
Posted Date: 23 May 2024
Location: Houston Texas
Salary: Neg Per Hour
Company Information
Yes, I would like to receive information about DB Schenker products, services and campaigns on the basis of my personal interests via email. I am aware that email opens will be tracked.
Name: DB Schenker
Web: www.dbschenker.com