Customer Service Agent
Cargolux
Houston Texas
Salary: Neg Per Hour
TASK RESPONSIBILITIES:
- Provide support to all customer issues
within their responsibility to maintain consistent Customer Service
(according to the given guidelines and processes)
- Deliver customer service excellence by
timely responses and follow up to all customer requests
- Oversee best possible flight offers or
reservations and exchange same with the customer to reach a maximum result
- Take care of customer complaints and
issues as per given guidelines
- Taking up customer issues internally with
the local management and if required with relevant stakeholders (e.g.,
Sales, Operations, Compliance)
- Report internally challenges and issues
in order to achieve improvement in the general customer experience
- Promote Cargolux’s digital sales channels
to increase the share of customer adoption
- Participate in customer experience
projects for continuous improvement within your region
ESSENTIAL REQUIREMENTS:
- Excellent verbal and written
communication in English; other languages are considered an advantage
- Customer orientation and ability to
communicate with a wide range of customers
- Ability to prioritize tasks and find
solutions
- Ability to work autonomously as well as
in a team
- Friendly and positive attitude
- Respect for differen backgrounds and
cultures
- Experience in air cargo is considered an advantage
Job Overview
Posted Date: 23 May 2024
Location: Houston Texas
Salary: Neg Per Hour
Company Information
In 1970, Cargolux Airlines International S.A. started operations from its newly established home base at Luxembourg airport with a handful of Canadair CL-44 freighters. 50 years later, Cargolux is Europe’s biggest all-cargo airline with a fleet of modern Boeing 747-8 and 747-400 freighters. Cargolux is a launch customer for the technologically advanced 747-8F that joined the fleet in late 2011 and is the world’s first operator of this aircraft type. Already in 1993, Cargolux had shown its pioneering spirit when it took delivery of the world’s first 747-400 freighter.
Name: Cargolux
Web: www.cargolux.com