Hotel Front Desk Agent
DoubleTree by Hilton
Niagara Falls New York
Salary: Neg Per Hour
DUTIES/RESPONSIBILITIES:
- Efficiently manages the operations of the
front desk, ensuring minimal time is required for check in and checkout.
- Warmly and professionally welcomes all
guests.
- Directs guests to appropriate hotel staff
for assistance with questions and special requests regarding food,
laundry, concierge services, or housekeeping.
- Treats requests with professionalism,
tact, and a courteous manager.
- Ensures prompt delivery of final bills to
guests.
- Ensures the lobby and shared areas are
neat and orderly.
- Maintains knowledge of hotel policies
including room rates, discounts, special offerings, and community events.
- Maintains knowledge of upcoming events,
local area, and hotel offerings.
- Performs other related duties as
assigned.
REQUIRED SKILLS/ABILITIES:
- Excellent verbal and written
communication skills.
- Excellent interpersonal and customer
service skills, including dealing with difficult and rude patrons.
- Excellent organization skills and
attention to detail.
- Familiarity with the Niagara Falls area
with the ability to provide directions and maps to local attractions and
destinations
EDUCATION/EXPERIENCE:
- High school diploma or equivalency
required.
- At least one year of experience preferred
Job Overview
Posted Date: 21 May 2024
Location: Niagara Falls New York
Salary: Neg Per Hour
Company Information
DoubleTree by Hilton is an American hotel chain managed by Hilton Worldwide. DoubleTree has been the fastest growing Hilton brand by number of properties since 2007, and by number of rooms from 2007 to 2015
Name: DoubleTree by Hilton
Web: https://www.hilton.com