Collection Specialist
Cornerstone Capital Bank, SSB
Houston Texas
Salary: Neg Per Hour
Key Responsibilities:
- Responsible for negotiating
payment arrangements, keeping our borrowers in their homes and keeping
loans from turning into 30+ days past-due
- Maintaining an open line of
communication with the borrower(s) after payment is received, allowing for
early intervention and preempting future delinquencies
- Utilize all available skip
tracing tools to locate borrower whose current contact information is
inaccurate
- Manage inbound and outbound
calling queues via automated calling system
- Continuously improve knowledge
base and skillset to ensure maximum level of customer satisfaction and
world class customer experience
- Perform other job-duty related
issues as assigned
What you’ll need to be successful:
- High School Diploma, GED, or
equivalent experience
- Minimum 2 years of experience
in mortgage servicing
- Minimum 2 years of experience
in a Collections environment
- Bi-lingual skills a plus
- Strong phone etiquette while
having a passion for taking care of customer needs with exceptional
customer service skills
- Solid analytical skills with
the ability to exercise prudent judgment
- Exceptional organization and
time management a must
- Comfortable being a team player
- Strong interpersonal skills in
addition to verbal/written communication
- Ability to work through
stressful situations professionally and respectfully
- Attention to detail
Job Overview
Posted Date: 09 May 2024
Location: Houston Texas
Salary: Neg Per Hour
Company Information
Cornerstone Capital Bank started as two separate companies–a local Texas bank and a national mortgage lender. The combined 150 years of dedication to learning what customers need when making financial decisions drove a master-minded acquisition of Roscoe Bank by Cornerstone Home Lending resulting in one of the highest capitalized de novo banks in U.S. history. We first lead the charge in making mortgage fast and digital, and now we are doing it with banking.
Name: Cornerstone Capital Bank, SSB
Web: www.cornerstonecapital.com