Office Assistant
HS-SOCIAL SERVICES ADMIN
Do you want to put your clerical skills to work and be part of an awesome team that serves the community?
The purpose of this position is to provide clerical support. Work is performed in an office environment with telephones, personal computers, and printers. The office environment is an open workspace with individual workstations. The noise level of the environment is usually moderate. The position is responsible for 90% of incoming calls (DSS call center), performing routine office tasks for the assigned area of responsibility. The position works according to set procedures under direct supervision.
ESSENTIAL TASKS:
The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.
The purpose of this position is to provide clerical support. Work is performed in an office environment with telephones, personal computers, and printers. The office environment is an open workspace with individual workstations. The noise level of the environment is usually moderate. The position is responsible for 90% of incoming calls (DSS call center), performing routine office tasks for the assigned area of responsibility. The position works according to set procedures under direct supervision.
ESSENTIAL TASKS:
The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.
- Performs routine office tasks such as data entry, typing letters, work orders, schedules, or forms, filing, faxing, photocopying, or reconciling bank statements.
- Answers switchboard, telephone, or radio; provides routine information, directs caller to appropriate personnel, or takes and relays messages.
- Greets and assists customers/clients for assigned areas; provides routine information or forms, assists with the completion of standardized records, documents, or applications, or directs the party to appropriate personnel/department.
- Sorts, indexes, and files office materials; checks reports, records, plans, forms, and other data for clerical accuracy, completeness, and conformance with established regulations and procedures.
- Compiles information from various sources for records and reports; performs routine computations, and maintains and updates departmental records and logs.
- Provides services to the public; schedules interviews, tests, and/or inspections.
- Receives and relays citizen complaints and service requests; receive checks, processes, and files service reports.
- Orders receive, and stocks office supplies; maintains and/or operates routine office equipment. Assists with special projects as directed by supervisor.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.