Transport Coordinator
AMR
Austin Texas
Salary: Neg Per Hour
ESSENTIAL FUNCTIONS/DUTIES
- Assist hospital staff with Level of
Service (LOS). determination to help both the Hospital Staff and the
Ambulance Crew understand why patient is moving at an appropriate LOS in
real time.
- Ensure that all appropriate paperwork has
been filled out and is complete and correct. While you will not fill out
Hospital responsible paperwork, you should make sure it is in order and
ready for the crew prior to transport (Ex: Physician Certification Statement
(PCS) and any other paperwork that should accompany patient).
- Assist hospital team with patient
movement to designated discharge unit.
- Coordinate and order Ambulance/CCT(s) for
all applicable discharges.
- Assist in the elimination of delays to
keep patient movement a seamless process.
- Provide information regarding
transportation services to physicians and nursing personnel in hospital
and healthcare facilities throughout the state.
- Provide patients with detailed
information regarding the transport and advise transportation staff on
medical needs of the patient during their transport (requires knowledge of
the patient's medical records).
- Utilize information received from
healthcare provider, patient, or family to coordinate medical and
non-medical transportation.
- Recommend the appropriate unit(s) to
respond based upon the type of call, priority, and availability of
unit(s).
- Ask pertinent questions to determine type
of transport needed, billing information, and destination of transport.
- Communicate verbally and in writing with
GMR Dispatch centers and customer communications centers to ensure on-time
performance and quality customer service.
- Suggest routes for medical and
non-medical units to follow.
- Interact with GMR dispatch centers to
ensure proper unit utilization.
- Report unusual incidents to duty
supervisors as appropriate.
- Prepare timely and accurate paperwork as
required.
- Serve as the Liaison between GMR and
healthcare facilities.
WORKING CONDITIONS AND MENTAL/PHYSICAL
REQUIREMENTS Working Conditions:
- The dispatch office is in a controlled
temperature setting and under fluorescent lighting. Work is performed in a
confined environment and can be highly stressful at times and plays a
critical role in Public Safety delivery. Must take information from callers
who may be excited, abusive, incoherent, ETOH and/or hysterical.
- Environment requires handling multiple
tasks and prioritizing while dealing with frequent interruptions.
Physical Demands:
- This position requires frequent sitting
in front of computer monitors, with frequent and simultaneous using the
phone, radio and computers, and monitoring multiple computer screens. This
position requires the ability to work in close quarters and wear a telephone
headset. This position requires occasional to moderate bending and
twisting of the neck. This position may require occasional lifting of no
more than 10 lbs. This position requires frequent simple grasping of both
the left and right hands, as well as frequent computer typing. This
position may require occasional pushing or pulling or reaching above or
below shoulder level.
- This position requires close vision
(clear vision at 20 inches or less), color vision (ability to identify and
distinguish color), and the ability to adjust focus.
Mental Requirements:
- The position requires the ability to
compare, analyze, communicate, coordinate, evaluate, instruct, and
negotiate. This position requires strong interpersonal skills.
- Language Skills: Ability to read and
comprehend simple instructions, short correspondence, and memos. Ability
to write simple correspondence (addresses, patient & transport
information). Ability to effectively present information in one-on-one and
small group situations to customers, clients, and other employees of the
organization.
Job Overview
Posted Date: 04 Apr 2024
Location: Austin Texas
Salary: Neg Per Hour
Company Information
AMR Austin is a non-emergency medical transportation and wheelchair-van transportation provider for the Hays County, Travis County and Williamson County, Texas, area. AMR Austin has a privately branded fleet under the St. David’s Healthcare System logo, in addition to AMR units. AMR Austin also provides on-site event medical staff for the University of Texas Athletics events
Name: AMR
Web: www.amr.net