Hotel Front Desk Agent
Holiday Inn Niagara Falls
Niagara Falls New York
Salary: Neg Per Hour
DUTIES/RESPONSIBILITIES:
- Efficiently manages the operations of the
front desk, ensuring minimal time is required for check in and checkout.
- Warmly and professionally welcomes all
guests.
- Directs guests to appropriate hotel staff
for assistance with questions and special requests regarding food,
laundry, concierge services, or housekeeping.
- Treats requests with professionalism,
tact, and a courteous manager.
- Ensures prompt delivery of final bills to
guests.
- Ensures the lobby and shared areas are
neat and orderly.
- Maintains knowledge of hotel policies
including room rates, discounts, special offerings, and community events.
- Maintains knowledge of upcoming events,
local area, and hotel offerings.
- Performs other related duties as
assigned.
REQUIRED SKILLS/ABILITIES:
- Excellent verbal and written
communication skills.
- Excellent interpersonal and customer
service skills, including dealing with difficult and rude patrons.
- Excellent organization skills and
attention to detail.
- Familiarity with the Niagara Falls area
with the ability to provide directions and maps to local attractions and
destinations.
EDUCATION/EXPERIENCE:
- High school diploma or equivalency
required.
- At least one year of experience
preferred.
PHYSICAL REQUIREMENTS:
- Prolonged periods of standing at front
desk and working on a computer.
- Must be able to lift up to 15 pounds at
times.
Job Overview
Posted Date: 03 Apr 2024
Location: Niagara Falls New York
Salary: Neg Per Hour
Company Information
Welcome to the brand new Holiday Inn Niagara Falls, we've just completed an extensive renovation. You can't beat our location - steps from the Falls, one of the most magnificent natural wonders of the world. We are pleased to offer a contemporary selection of spacious new guest rooms, perfect for your home base as you explore Niagara Falls.
Name: Holiday Inn Niagara Falls
Web: www.ihg.com