Customer Support Specialist
Rippling
Austin Texas
Salary: Neg Per Hour
What you will do
- Responsible for supporting our
Rippling customers and resolving issues related to our products.
- Take charge of customer issues
from start to finish - while working in a dynamic and fast-paced
environment.
- Leverage phone, chat, email
functionality, and video conferencing to help our customers optimize our
products.
- De-escalate and resolve issues
by leveraging platform and industry expertise.
- Become a product expert -
you'll be a go-to resource for both customers and coworkers.
- Identify areas of improvement
and work directly with Product and Engineering teams to share areas where
we can better serve our customer base through automation or added
features.
- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
What you will need
- Required: Proficient in
English; written and verbal communication skills
- Ability to work PST schedule
(within the hours of 6 AM PT - 6 PM PT)
- 3+ years of work experience in
a customer/client-facing role
- Demonstrated experience
problem-solving with attention to detail
- Organizational skills and
experience improving processes
- Flexibility with changing job
duties and responsibilities
- Time management skills and ability to prioritize
Job Overview
Posted Date: 21 Mar 2024
Location: Austin Texas
Salary: Neg Per Hour
Company Information
Rippling
Name: Rippling
Web: https://www.rippling.com/