Desktop Services Engineer
MV Transportation
Dallas Texas
Salary: neg Per Year
MV Transportation is seeking a Desktop Services Engineer to be responsible for the end-user computing strategy and delivering an enhanced user experience. Relies on experience and judgment as well as pre-established procedure and instructions to identify, research, and resolve technical problems presented through level I, II and III service desk incidents. Documents, tracks, and monitors incidents to ensure a timely resolution.
Responsibilities:
- Responsible for delivering an enhanced user experience.
- Asset management.
- Endpoint compliance.
- PC patching for all end user devices.
- Provide remote and on-site support to locations around the USA, in areas of PC support, including installations, troubleshooting, and hardware and network support.
- Troubleshoot and repair incidents escalated from level 1 and level 2 service desk teams.
- Assist with implementation of change control tasks where required.
- Create, update, and manage computer configuration and builds.
- Install and configure hardware and software for MV employees.
- Interface with infrastructure, database, and development personnel when required.
- Follow MV IT policy and MV IT security policies and procedures.
- Actively contribute to ongoing process improvement.
- Participate in the MV IT on-call rotation.
- Works with the MV Service Desk Manager concerning strategic and tactical plans for desktop support and ITSM direction.
- Deploy and support printing functions.
Qualifications
Preferred Experience
- Deploy and manage antimalware.
- Support experience with end-user client VPN technologies.
- A+, Network+, MCP or MCTS certifications desired and exposure to IT based methodologies.
- Endpoint Manager/Intune/SCCM administration.
- Using Kaseya VSA to manage endpoints.
- Ricoh SLNX.
Talent Requirements:
- College diploma or university degree in related field and/or three (2) years equivalent work experience.
- Experience with Microsoft Group Policy.
- Experience with Windows OS scripting.
- Experience with deploying and replacing computers.
- Working technical knowledge of current protocols, operating systems, and standards.
- Ability to conduct research into PC issues and products as required.
- Experience with Dell hardware and peripherals.
- Experience in supporting various local and network-based printing technologies.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Understanding of the organization’s goals and objectives.
- Strong written and oral communication skills.
- Ability to present ideas in user-friendly language.
- Strong customer service orientation.
- Effective interpersonal skills and relationship-building skills.
- Analytical and problem-solving abilities, with keen attention to detail.
- Travel up to 10%.
Job Overview
Posted Date: 21 Mar 2024
Location: Dallas Texas
Salary: neg Per Year
Company Information
MV STORY MV Transportation began with Feysan and Alex Lodde’s determination to help their community’s most vulnerable citizens. In 1975, realizing the limited transportation options for the elderly and people with disabilities, the Loddes began providing transportation services throughout San Francisco—at that time one of the least accessible cities in the U.S. Feysan recounts carrying her passengers in her arms down several flights of stairs, as buildings often were not equipped with elevators. All too frequently, her pickups were the first time many of her passengers were able to leave their apartments. Feysan and Alex started this service because it was the right thing to do for members of the community who seemed to be forgotten. This commitment to people remains firmly in place throughout MV today. By 1990, the landmark Americans with Disabilities Act was passed, mandating comparable transportation for passengers with disabilities. With 15 years of experience in this specialized mode of transport, MV stood ready to provide transportation solutions at scale on behalf of municipalities and transit agencies. Today, MV still operates under its founders’ guiding principles. The needs of people drive our company, literally and figuratively. People come first—always. And that means providing the right mobility services at the right time and at the right price. MV has grown, now representing more than 250 public transit agencies and private companies in performing their passenger transportation service in both the U.S. and Canada. We are proud to be the largest privately-owned transportation company in North America, providing paratransit, fixed route, shuttle, and school bus services. Our experience and commitment to quality and innovation will greatly benefit your service. In partnership with you, we share new ideas, bring new technologies, and explore new ways to improve mobility in your community.
Name: MV Transportation
Web: https://www.mvtransit.com/