Customer Service Representative
Parkview Health Services
Buffalo New York
Salary: Neg Per Hour
POSITION
RESPONSIBILITIES
- Work closely
with staff at facilities, clients, patients, and doctors’ offices to assist
them with issues regarding prescriptions filled by Parkview Health Services.
- Respond to
incoming calls from facilities, clients, patients, and prescribers’ offices to
process new and refill medication orders to ensure continuity and maintenance
of therapy.
- Collect
medical information to be used to fill prescriptions, troubleshoot issues,
identify problems, and coordinate billing of medications.
- Ensure that
callers’ needs are met, address questions and concerns, and escalate issues
involving complex clinical matters to the clinical team as appropriate.
- Facilitate
communication between internal team and external customers to support patients’
therapy compliance through transmittal of status updates, template letters, and
other similar actions designed to maintain effective and efficient response and
superior service quality.
- Access records
in pharmacy system to identify and follow up on customer needs, maintaining
attention to details and avoid delays or interruptions in therapy.
- Document case
activity, communications, and correspondence in pharmacy system to ensure
completeness and accuracy of patient contact records.
- Ensure that
work activities are conducted in compliance with regulatory requirements and
the organization’s defined standards and procedures, and in a manner that
provides the best available level of service and quality. Adhere to HIPAA,
Fraud Waste and Abuse, and other required healthcare and pharmacy regulations.
- Perform other
related duties as assigned.
COMPETENCIES
- Superior
telephone customer service and relationship building skills.
- Strong
problem-solving skills with an ability to prioritize and multi-task.
- Demonstrated
strength in listening, understanding, clear speaking (oral) and written
communications in English.
- Ability to
communicate with customers while navigating through a variety of technical
platforms and systems.
- Excellent
Microsoft Office software skills, including Excel and Outlook in Windows format
with demonstrated adaptability to internal systems.
EDUCATION/EXPERIENCE
- High School
Diploma or equivalent required.
- Minimum of one
year’s experience providing high quality telephonic customer service.
- Minimum of one year Pharmacy experience preferred.
Benefits
- 401(k)
- Dental
insurance
- Health
insurance
- Paid
time off
- Vision insurance
Education
- High
school or equivalent (Required)
Experience
- Pharmacy:
1 year (Preferred)
- Healthcare: 1 year (Preferred)
Job Overview
Posted Date: 21 Mar 2024
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
Pharmacy Services for Agencies in Western New York. Parkview is a professional pharmacy, we are only able to serve health care institutions and clinics. For personal prescriptions please visit our sister pharmacy Riverview Pharmacy. Parkview provides a wide variety of fully compliant pharmacy services in the WNY area. Our contracts with all major insurance plans including Medicare, Medicaid and all private insurance carriers makes any coverage easy to administer. From the most advanced prescription technology to staff training and flu clinics, Parkview Health Services has a complete suite of effective, simple, and easy to use tools that will provide the best pharmacy services to our clients and those they support.
Name: Parkview Health Services
Web: https://www.parkviewhs.com/