Intern - IT Service Desk
IT SYSTEM DEV
The City of Chesapeake is accepting applications for a Summer 2024 internship in Information Technology (IT) providing IT customer service as an intern on our Service Desk Team. The internship will provide valuable experience in the following areas:
- Answer Service Desk telephone calls.
- Provide frontline technical assistance to users.
- Resolve Tier 1 computer issues/problems.
- Use the Cherwell service desk software ticketing system.
- Develop skills such as excellent IT customer service, attention to detail, communication, and organization.
- Other duties as assigned.
The IT Service Desk Intern will be required to conduct a meeting and give a brief presentation on what was learned during the Internship.
Students participating in the Internship Program will be responsible for the following:
- Providing their own transportation to and from work,
- Arriving at the work site at the time designated by the worksite supervisor.
- Performing the tasks assigned by the vocational instructor/coordinator and the worksite supervisor in an efficient manner.
- Demonstrating honesty, punctuality, courtesy, a cooperative attitude, appropriate dress, and a willingness to learn.
- Conforming to the guidelines of the internship worksite.