Customer Care Agent
Above Lending
Houston Texas
Salary: Neg Per Hour
You
will
- Assist
customers with inquiries, account navigation, payments, and account
changes via phone or email.
- Provide
exceptional customer service by actively listening to customer concerns
and addressing them promptly and accurately.
- Utilize
critical thinking and problem-solving skills to resolve customer issues
and inquiries effectively.
- Multitask
efficiently and adapt to changing priorities in a fast-paced environment.
- Perform
data entry tasks accurately and efficiently to update customer information
and account details.
- Follow
instructions and company policies diligently to ensure compliance and
consistency in customer interactions.
- Manage time
effectively to meet service level agreements and maintain high-quality
customer support.
- Collaborate
with team members and other departments to resolve complex customer issues
and improve processes.
- Drive
company goals and objectives in every customer interaction.
You have
- Excellent
listening and understanding skills to comprehend customer needs and
concerns.
- Outstanding
verbal and written communication skills to effectively communicate with
customers and colleagues.
- Strong
critical thinking and problem-solving abilities to address customer
inquiries and resolve issues promptly.
- Ability to
multitask and adapt to changing priorities in a fast-paced environment.
- Proficient
data entry skills with high accuracy and attention to detail.
- Excellent
time management skills to prioritize tasks and meet deadlines.
- Experience
with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite
is a plus.
- Two (2) or
more years of experience in the financial services industry preferred.
- Two (2) or more years of experience working in a contact center environment is preferred.
Job Overview
Posted Date: 09 Mar 2024
Location: Houston Texas
Salary: Neg Per Hour
Company Information
Above Lending
Name: Above Lending
Web: https://abovelending.com/