Benefits Program Supervisor I
HS-SS ELIGIBILITY SVCS
Benefits Program Supervisor I
Are you looking to start your career with an agency that invests in its people? Do you have a passion for serving those in need? Are you highly motivated and excited about leading and coaching employees? If you can answer yes to all of these questions, then the Benefits Program Supervisor I position may be suitable for you. Chesapeake Department of Human Services seeks a seasoned, self-motivated professional to join its intake team. The ideal candidate will demonstrate knowledge of processing benefit applications in VaCMS, meeting program deadlines in a timely fashion, training staff on changing policies and guidelines, and working harmoniously with peers, team members, and partners. They will have excellent communication skills in oral and written form and can track productivity using various reports and systems. If this position sounds like the opportunity that you are seeking with, we welcome the opportunity to speak with you more about this position.
ESSENTIAL TASKS
The tasks listed below are those that represent the majority of the time spent working in this position. Management may assign additional tasks related to the type of work of the position as necessary.
Are you looking to start your career with an agency that invests in its people? Do you have a passion for serving those in need? Are you highly motivated and excited about leading and coaching employees? If you can answer yes to all of these questions, then the Benefits Program Supervisor I position may be suitable for you. Chesapeake Department of Human Services seeks a seasoned, self-motivated professional to join its intake team. The ideal candidate will demonstrate knowledge of processing benefit applications in VaCMS, meeting program deadlines in a timely fashion, training staff on changing policies and guidelines, and working harmoniously with peers, team members, and partners. They will have excellent communication skills in oral and written form and can track productivity using various reports and systems. If this position sounds like the opportunity that you are seeking with, we welcome the opportunity to speak with you more about this position.
ESSENTIAL TASKS
The tasks listed below are those that represent the majority of the time spent working in this position. Management may assign additional tasks related to the type of work of the position as necessary.
- Supervises staff, including interviewing for vacancies, assigning responsibilities, reviewing work, preparing and delivering periodic job evaluations, counseling, and recommending disciplinary action.
- Trains staff in the application of existing and new policies, procedures, and guidelines for area of responsibility.
- Provides clarification and guidance in difficult and complicated cases involving policy application; assists with determination of cases as required.
- Reviews cases to ensure accuracy and completeness of files, accuracy of payment, and compliance with local, state, and federal guidelines, regulations, and laws.
- Interacts with customers to provide information, resolve complaints, or assist with resolution of difficult cases.
- Participates in policy development and revision by evaluating program effectiveness and recommending changes to supervisor.
- Serves as liaison between clients, workers, administration, and other government and private agencies.
- Maintains record system for assigned area; processes daily paperwork including reports, requisitions, and personnel information.
- Gathers and maintains information/data to support periodic and special reports documenting activities for area of responsibility.
- Attends or conducts staff, task force, and other professional meetings to exchange information; attends training classes to make presentations and/or to monitor sessions.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.