Accounts Receivable Supervisor

FINANCE

• Oversees and evaluates the administration and operations of EMS billing and collection activities, including management of accounts receivable and acts as the City’s Project Manager with third party vendor; coordinates with City Fire department.
• Develops and authorizes related activities to implement plans and accomplish goals; ensures achievement of service and collections goals, proposes policy for collections, developmental strategies, and enhanced customer satisfaction.
• Plans, trains, manages, and directs activities of subordinate staff.
• Coordinates the daily operations of the division to include delinquent debt collections, writing procedures, assisting in the design or implementation of continual improvement projects and providing excellent customer service to both internal and external customers.
• Serves as the liaison between the third party vendor and Fire Department; responsible for ensuring information in the system is accurate and complete.
• Executes and monitors the debt set-off process, payment posting, reconciliation of cash receipts and accounts receivable, and ensuring accurate financial records.
• Makes recommendations to management with ideas on how to improve customer interactions, employee morale and streamline processes.
• Analyzes all City accounts receivable reconciliations and works with departments to ensure timeliness of required action and adequate accounts receivable allowances.
• Works with departments to ensure timelines of required actions and adequate accounts receivable allowances.
• Creates, and maintains reports and assists with related audit workpapers supporting receivable balances.
• Analyzes and ensures compliance with collection processes and laws.

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