Customer Service Clerk III
PUB UTIL BUS/CUST SVC
Do you like serving others? Are you deadline driven? Are you detail oriented? If yes, this job could be for you!
We are looking to hire a Customer Service Clerk III in our billing department.
Typcial task include:
*Supervise and review the work of 3 Customer Service Clerk II positions responsible for monthly and bi-monthly billing.
*The Customer Service Clerk III serves as the account executive for commercial accounts.
*Loads new customers onto commercial monthly accounts.
*Loads meter data onto accounts.
*Reviews reports to issue rereads in preparation for account billing.
*Investigates account inquiries submitted by customers.
*Reviews and makes adjustments as needed.
*Prepares and processes leak adjustment requests for monthly commercial accounts.
*Approves pending adjustment requests as authorized.
*Trains and instructs subordinates as needed.
*Reviews timecard for accuracy and approves timecards of assigned subordinates.
*Prepares and presents annual performance evaluations to subordinates.
* The Customer Service Clerk III will assist subordinates with workload when necessary.
*The Customer Service Clerk III must be knowledgeable in Public Utilities policies and procedures. *Have the ability to interpret and apply City code standards and departmental procedures.
*Prepares reports and statistical data as needed.
*Record all large meter calibrations performed by Maintenance and Operations Division.
*Processes meter changed to responsible accounts.
We are looking to hire a Customer Service Clerk III in our billing department.
Typcial task include:
*Supervise and review the work of 3 Customer Service Clerk II positions responsible for monthly and bi-monthly billing.
*The Customer Service Clerk III serves as the account executive for commercial accounts.
*Loads new customers onto commercial monthly accounts.
*Loads meter data onto accounts.
*Reviews reports to issue rereads in preparation for account billing.
*Investigates account inquiries submitted by customers.
*Reviews and makes adjustments as needed.
*Prepares and processes leak adjustment requests for monthly commercial accounts.
*Approves pending adjustment requests as authorized.
*Trains and instructs subordinates as needed.
*Reviews timecard for accuracy and approves timecards of assigned subordinates.
*Prepares and presents annual performance evaluations to subordinates.
* The Customer Service Clerk III will assist subordinates with workload when necessary.
*The Customer Service Clerk III must be knowledgeable in Public Utilities policies and procedures. *Have the ability to interpret and apply City code standards and departmental procedures.
*Prepares reports and statistical data as needed.
*Record all large meter calibrations performed by Maintenance and Operations Division.
*Processes meter changed to responsible accounts.