Collection Agent
FINANCE
- Provides internal and external customer service by responding and assisting taxpayers with resolution of issues and inquiries concerning delinquent accounts.
- Posting of payments for delinquent accounts, processing related documents such as statements or returned mail, and updating insurance information per patient request.
- Works patient and insurance bad debt accounts to secure payment on outstanding balances.
- Researches insurance retractions/adjustments based on explanation of benefits received and adjusts accounts as needed as well as calling insurance companies to request reconsideration and instruction.
- Arranges for debt repayment or establishes repayment schedules with taxpayers.
- Offers suggestions to management with ideas to improve customer interaction and streamline processes
The City of Chesapeake offers a wide range of outstanding benefits that allow you to tailor a benefits package that meets your specific needs including 14 paid holidays and the flexibility to work from home.*
Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Please browse our Benefits Brochure, for a full list of benefits and employee perks.