Benefits Program Worker III
HS-SS ELIGIBILITY SVCS
Do you have experience determining TANF, SNAP, and Medicaid eligibility? Are you a whiz at comprehending and applying policies and procedures for benefit programs? Do you have VaCMS experience? Do you have supervisory experience? If so, we would like a chance to talk to you about an exciting opportunity with our agency as a Benefit Programs Worker III.
The successful candidate will interview and communicate in a manner to accurately assess the customer’s needs and eligibility services; apply knowledge, skills and training received to make sound decisions/recommendations regarding the customer’s circumstances. This includes working independently and utilizing available tools such as online program manuals, Outlook, and all computer systems associated with determining eligibility.
ESSENTIAL TASKS
The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.
The successful candidate will interview and communicate in a manner to accurately assess the customer’s needs and eligibility services; apply knowledge, skills and training received to make sound decisions/recommendations regarding the customer’s circumstances. This includes working independently and utilizing available tools such as online program manuals, Outlook, and all computer systems associated with determining eligibility.
ESSENTIAL TASKS
The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.
- Monitors/reads cases of workers for accuracy and completeness; assists other workers in evaluating eligibility of difficult or complicated cases; screens cases from intake and other units for accuracy and completeness.
- Interviews applicants/clients for assistance to determine eligibility, securing and verifying social, financial, and medical information.
- Analyzes and documents data in determination of most beneficial assistance plan; grants or denies benefits; notifies applicants/clients of determination.
- Supervises staff, including training, assigning and evaluating work, mentoring, counseling, and providing policy clarification.
- Receives referrals of suspected fraud from program workers and other sources including community complaints and computer matches.
- Gathers and analyzes information to substantiate fraud cases; takes statements from suspects and witnesses; establishes intent.
- Testifies in court as required; computes amount of fraud claim and sets up collections.
- Assists supervisor with case assignment, quality control, and case management.
- Performs routine office tasks such as typing correspondence, data entry, filing, faxing, telephoning, and photocopying.
- Gathers and maintains information to support periodic and special reports documenting activities for area of responsibility.
- Attends or conducts staff meetings to exchange information; attends supervisory training sessions to improve professional skills.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.