Customer Service Representative

PoolSupplies.com

Buffalo New York

Salary: Neg Per Hour

Qualifications

• Minimum 1-2 years of relevant customer service and/or sales experience in an office or call-center environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities, turning customer interactions into sales opportunities.
• Attention to detail and commitment to delivering outstanding customer service.
• Excellent verbal and written communication skills.
• Understanding of "Customer Experience."
• Proficient in Microsoft Windows and Microsoft Office.
• Strong listening and telephone skills; ability to manage stressful situations appropriately.
• Team player with excellent organizational and time management skills.
• Scheduling flexibility – evening and weekend hours are required, as well as seasonal overtime.
• Excellent attendance record.

Duties and Responsibilities

• Process orders, credit notes, complaints, and other requests.
• Respond to customer inquiries via phone, email, and chat, actively identifying sales opportunities.
• Resolve customer issues and complaints with empathy and efficiency.
• Promote and upsell products to meet customer needs.
• Resolve issues and troubleshoot.
• Identify and escalate priority issues.
• Collaborate with other departments.
• Project a professional, enthusiastic, and friendly demeanor.
• Participate in projects as required.
• Read, understand, and apply all procedures related to your role and all communications from your manager/leads.
• Develop a detailed understanding of company products.
• Research required information using available resources.
• Suggest new and better ways to improve systems, procedures, and customer relations.
• Complete required daily tasks within the department.
• Perform other duties as assigned.

Preferred Skills

• Sales experience.
• Experience with Amazon, eBay or Walmart marketplaces a plus.
• Prior experience with Oracle NetSuite a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level

• 1 year
• 2 years

Shift

• 8 hour shift
• Day shift
• Evening shift

Weekly day range

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting

• In-person
• Office

People with a criminal record are encouraged to apply

Application Question(s):

• How many years of customer service (or call center) experience do you have?

Job Overview

Posted Date: 31 Jan 2024

Location: Buffalo New York

Salary: Neg Per Hour

Company Information

Swimming pool supply store.

Name: PoolSupplies.com

Web: https://www.poolsupplies.com/

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