Benefits Program Worker II
HS-SS ELIGIBILITY SVCS
Do you have experience determining Long-Term Care (including AG) services, SNAP, ABD Medicaid and TANF? Are you able to comprehend and apply policies and procedures for benefit programs? Do you have VaCMS experience? If so, we would like a chance to talk to you about an exciting opportunity with our agency as a Benefit Programs Worker II.
TYPICAL TASKS
Schedules appointments and interviews applicants/clients; explains client rights and responsibilities according to local, state, and federal regulations and laws governing the programs; explains temporary assistance programs. Serves as lead worker; instructs/trains other personnel and may give assignments to same; makes recommendations based on professional expertise. Assists applicants/clients in securing verification of financial, medical, and social information; notifies supervisor of possible fraud cases. Determines employability of clients; establishes client needs and makes referrals to other departments within and outside the agency as needed; explores other possibilities for income for clients. Collects, organizes, analyzes, and documents data in determination of most beneficial assistance plan for client; checks data calculations for accuracy; determines or re-determines program(s) for which eligible. Grants or denies benefits and notifies recipient of determination. Plans, manages, and implements case actions. Enters or updates information/data in computer database; runs VEC and DMV checks on applicants/clients. Performs routine office tasks such as typing correspondence, data entry, preparing periodic and special reports for supervisor, filing, faxing, telephoning, and photocopying. Performs other related duties as assigned.
ESSENTIAL TASKS
The tasks listed below are those that represent the majority of the time spent working in this position. Management may assign additional tasks related to the type of work of the position as necessary.
TYPICAL TASKS
Schedules appointments and interviews applicants/clients; explains client rights and responsibilities according to local, state, and federal regulations and laws governing the programs; explains temporary assistance programs. Serves as lead worker; instructs/trains other personnel and may give assignments to same; makes recommendations based on professional expertise. Assists applicants/clients in securing verification of financial, medical, and social information; notifies supervisor of possible fraud cases. Determines employability of clients; establishes client needs and makes referrals to other departments within and outside the agency as needed; explores other possibilities for income for clients. Collects, organizes, analyzes, and documents data in determination of most beneficial assistance plan for client; checks data calculations for accuracy; determines or re-determines program(s) for which eligible. Grants or denies benefits and notifies recipient of determination. Plans, manages, and implements case actions. Enters or updates information/data in computer database; runs VEC and DMV checks on applicants/clients. Performs routine office tasks such as typing correspondence, data entry, preparing periodic and special reports for supervisor, filing, faxing, telephoning, and photocopying. Performs other related duties as assigned.
ESSENTIAL TASKS
The tasks listed below are those that represent the majority of the time spent working in this position. Management may assign additional tasks related to the type of work of the position as necessary.
- Interviews customer and conducts assessment of eligibility for services; explains available programs and services; assists with completion of application process.
- Provides direct services for emergency/short term needs; locates and coordinates community resources and makes referrals to community agencies.
- Dictates narrative of case; completes computer forms to establish case on various computer systems; analyzes available information and determines and recommends client eligibility.
- Interacts and coordinates with employers and outside professional agencies, such as medical facilities, court services, lawyers, schools, and funeral homes, to provide services for client.
- Examines public assistance records/cases for completeness and accuracy; reviews accounts payable to ensure accuracy and timeliness of assistance payments.
- Gathers and compiles information/data for periodic and special reports.
- Stays abreast of federal, state, and local guidelines and regulations for area of responsibility.
- Performs routine office tasks such as typing correspondence, data entry, filing, telephoning, faxing, and photocopying; maintains record system for area of responsibility.
- Attends staff, team, committee, and other professional meetings to exchange information; meets with general public and community organizations to discuss programs for area of responsibility.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.