Operations leader-Sales Manager
Petco
Houston Texas
Salary: Neg Per Hour
Position
Responsibilities
To perform this job
successfully, an individual must be able to perform each essential job duty
satisfactorily. Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform essential job functions.
- Utilize a deep understanding of
business acumen to measure, analyze and diagnose business trends and to
also utilize critical thinking skills to effectively implement business
improvement plans.
- Accountable for driving the
implementation and execution of guest-centric programs such as nutrition
standards, companion animal sales, seasonal promotions, and services to
meet and exceed sales targets.
- Leads with an Omni Channel
sales mindset to solve for the guest needs. (Examples include, but are not
limited to: Services, Vet Services, Loyalty Programs, BOPUS, Extended
Aisle, and Repeat Delivery).
- Accountable as Leader on Duty
for supporting Pet Care Center execution, training, communication and
implementation of company initiatives, programs, policies, procedures,
safety practices, guest escalations and promotions.
- Process register transactions
in a way that creates a great experience for each guest.
- Be a role model within our
selling model and support guest interactions as needed.
- Accountable for recruiting,
hiring, training, coaching, validation, recognition, performance
management and development of all directly reporting partners required to
run the Pet Care Center efficiently and to Petco standards, including the
effective execution of selling and service behaviors.
- Ensure the weekly schedule is
written effectively to maximize sales floor coverage and guest engagement
utilizing Petco selling behaviors.
- Promote a positive leadership
culture of teamwork, inclusion and collaboration by establishing
priorities and providing clear direction aligned across all departments
that demonstrates an extreme passion for people and pets.
- Responsible for the ongoing
replenishment and brand standards in partnership with the operations team
within the Pet Care Center.
- Sales Solution Managers are
expected to display and champion the Petco Leadership Expectations.
Other Essential Duties
- MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors to Pet Care
Center partners and associates. Provide proactive leadership to maintain a
positive business climate that motivates Pet Care Center teams in
alignment with our company goals. Serve as an effective advocate for
change and growth.
- PROMOTE SAFETY. Ensure Petco policies, procedures and safety
standards are closely observed and executed, and all new policies and
procedures are properly implemented in the Pet Care Center. Bottom line,
the safety of partners, guests and pets is our #1 priority.
- FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture that encourages
partners to seek and formulate ideas and opportunities that increase
efficiency and that improve guest engagement, guest satisfaction and
company image. Ensure a culture that values and promotes teamwork.
- PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can
successfully execute the company’s plans, meet objectives, and manage an
engaged workforce. Ensure continuation of excellence in Petco’s partners
through developmental programs and leadership opportunities. Actively
pursue the development of bench strength through internal training and
external recruitment.
- ENGAGE AND BE PRESENT. Represent Petco’s brand and image at a high level
through strong culture and positive leadership. Lead our team in a way
that is committed to high standards within a fun working environment.
Education and
Experience
- A high school diploma or its
equivalent required; some college level business/management courses
preferred.
- 2 or more years of management
experience or the equivalent is required, with 3 or more years preferred.
- Must be licensed to operate a
motor vehicle.
- Proficiency in communication
skills, organizational skills, and computer skills required to include:
Outlook, Word, Excel, PowerPoint, and other applications as needed.
- Demonstrates proficiency in
areas of general business practices, basic business & finance acumen,
analysis and problem-solving skills, and high focus on people development
& guest service.
- A qualified applicant will
possess an aptitude for demonstrating strong guest service and the ability
to instruct others.
Supervisory
Responsibility
- The Sales Solutions Manager
directly supervises, Selling Solutions Leader, Grooming Salon Leader,
Sales Solutions Specialists, Dog Trainers, and Grooming Partners.
- The Sales Solutions Manager
will work in close partnership and be responsible for influencing the
Vetco and Vet Hospital guest strategies.
- Attract, hire, and retain top selling focused talent; participate in new partner and leader interviews and selection.
Job Overview
Posted Date: 16 Jan 2024
Location: Houston Texas
Salary: Neg Per Hour
Company Information
Petco Health and Wellness Company, Inc. is an American pet retailer with corporate offices in San Diego and San Antonio. Petco sells pet food, products, and services, as well as certain types of live small animals.
Name: Petco
Web: https://corporate.petco.com/