Client Service Specialist
1Starr Enterprises Inc.
Austin Texas
Salary: Neg Per Hour
Responsibilities
- Ensuring a positive and professional client service experience.
- Managing client inquiries via
phone, email, online, or in person.
- Directing client complaints or
complex queries to relevant departments in a timely manner.
- Providing clients with
technical assistance on products and services.
- Expediting serious issues to
management toward prompt resolution.
- Building positive client
relations by checking in regularly and following up on active processes.
- Maintaining client records and
documenting processes.
- Identifying potential client
services concerns and facilitating proactive intervention steps.
- Keeping track of new products
on offer, as well as emerging trends in client services.
- Recommending product
improvements based on client services feedback.
Requirements
- High school diploma or GED. (preferred but not required)
- Certification in customer
relations, customer services, or similar would be advantageous.
- 1-3 years of experience in
client services, sales, or a similar role.
- Proficiency in CRM software,
such as ZOHO and HubSpot.
- Exceptional ability in
providing professional, efficient, and friendly client services.
- Ability to coordinate with
other departments on client-related matters.
- Advanced ability to provide
technical assistance, resolve issues, and recommend improvements.
- Willingness and the ability to
travel to client locations, when required.
- Ability to keep updated on new
developments in the field of client services.
- Excellent interpersonal and recordkeeping skills.
Benefits
- 401(k)
- 401(k) 10% Match
- 401(k) matching
- Dental insurance
- Happy hour
- Health insurance
- Internet reimbursement
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Professional development
assistance
- Relocation assistance
- Tuition reimbursement
- Vision insurance
- Volunteer time off
- Work from home
Compensation package
- Bonus opportunities
- Performance bonus
- Profit sharing
- Quarterly bonus
- Yearly bonus
Schedule
- Monday to Friday
- Overtime
Job Overview
Posted Date: 02 Jan 2024
Location: Austin Texas
Salary: Neg Per Hour
Company Information
Mission Statement: 1Starr Enterprises where we educate, empower, and entertain while making a positive impact throughout the world. 1Starr Enterprises (1Starr), founded in 2003, is a faith-based multimedia and management consultant corporation, and a family-owned business corporations whose mission is to educate, empower, and entertain people and business entities while making a positive impact all throughout the world.
Name: 1Starr Enterprises Inc.
Web: https://1starr.com/