Supervisor, Customer Operations
ABBVIE
Austin Texas
Salary: Neg Per Hour
Responsibilities
- Fosters the growth of individual team members by building strong relationships and works to build customer relationships by creating a positive customer experience.
- Sets performance goals, tracks and evaluates performance; coaches, develops and trains team.
- Ability to work and lead initiatives without day to day supervision.
- Able to prioritize and manage competing priorities to ensure deadlines are met.
- Attention to detail and follow-through on execution.
- Solves problems based on practice and precedent.
- Ability to take initiative and make decisions.
- Excellent verbal and written communication skills.
- Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Builds knowledge of the organization, processes and customers.
- The employee must conduct their
work activities in compliance with all AbbVie internal requirements and
with all applicable regulatory requirements. AbbVie internal requirements
include compliance with ethics, environmental health and safety, financial,
human resources, and general business policies, requirements and
objectives.
Key AbbVie Leadership Competencies
- Positive “all for one” approach to team deliverables and priorities.
- Builds strong relationship to enable higher performance.
- Learns fast, grasps the “essence” and can change course quickly where indicated.
- Raises the bar and is never satisfied with the status quo.
- Creates a learning environment and open to suggestions.
- Demonstrates a “servant-leader” approach while bringing deep subject matter expertise.
- 2+ years experience leading people in a customer service or customer facing environment.
- Experience managing and executing continuous improvement projects.
- Effective communication skills (presentation, document writing, coaching people).
- Experience working with Microsoft Office, Outlook, Word, Excel and Power Point.
- SAP, CRM, or Business Systems experience preferred.
- Medical Device or
Pharmaceutical experience strongly preferred.
Education
- University degree or equivalent combination of education and experience required. #LI-AA
Job Overview
Posted Date: 02 Jan 2024
Location: Austin Texas
Salary: Neg Per Hour
Company Information
ABBVIE
Name: ABBVIE
Web: https://www.abbvie.com/