Customer Service Agent - IAG
Winner Aviation Corporation
Niagara Falls New York
Salary: Neg Per Hour
Qualifications
- High school diploma or equivalent
- Must be 18 years or older
- Ability to read and write
English
- Basic computer skills and
knowledge of general office equipment
- Effective communication skills,
both oral and written.
- Must be able to become
qualified to operate all aircraft ground support equipment.
- Must be physically able to
push/pull/lift, unload and maneuver heavy luggage and/or equipment in
excess of 70 pounds for extended periods of time.
- Must be able to work in the
airport environment: indoor and outdoor. Extreme outdoor conditions where
extreme temperature ranges and conditions may be encountered.
- Must be willing to work a
flexible schedule including nights, weekends and holidays.
- Must have authorization to work
in the U.S. as defined in the Immigration Reform and Control Act of 1986.
- Must qualify for all TSA
security clearance requirements.
- Must have a valid Photo
Identification
- Must be able to pass a
pre-employment drug screen
Typical Duties and Responsibilities
Duties include, but are not limited to the following:
- The ideal candidate must be
people oriented, highly motivated with a positive and friendly attitude.
- Process tickets, check baggage,
monitor carry-on baggage for size and quantity, and assign seats.
- Provide information on arrival
and departure times, boarding procedures, carry-on regulations and seating
arrangements.
- Handle denied boarding
situations, solicit volunteers, re-accommodate customers.
- Ensure FAA, TSA and airport
regulations are followed.
- Enforce safety/security
measures and monitors safety sensitive zones.
- Assist Customers who need
assistance boarding.
- Must be well groomed and adhere
to dress code policy.
- Ability to push/pull/lift 50
pounds on a continuous basis.
- Ability to work efficiently
under time constraints.
- Must be available to work
varied hours including nights, weekends and holidays and must be able to
stay late for irregular operations.
- Able to attend required
training.
- Must react sensitively and in a
timely fashion to all customer requests and concerns.
- Must always greet and
acknowledge our customers, say hello when a customer is walking through.
- Must thank all of our customers
upon their departure from our facility.
- Other duties as assigned.
Shift
- Day shift
- Evening shift
- Morning shift
Weekly day range
- Monday to Friday
- Rotating weekends
- Weekends as needed
Job Overview
Posted Date: 30 Dec 2023
Location: Niagara Falls New York
Salary: Neg Per Hour
Company Information
Winner Aviation Corporation
Name: Winner Aviation Corporation
Web: https://www.winner-aviation.com/