Account Executive
Accessium Group INC
Buffalo New York
Salary: Neg Per Hour
Roles,
Responsibilities and Deliverables
- Ensure efficient and effective
IT operations daily.
- Manage all IT related
infrastructure and service delivery processes.
- Ensure proper implementation of
management plans and policies in rendering services to clients.
- Oversee and direct the
activities of the service delivery team.
- Own end-to-end responsibility
of the contracting lifecycle.
- Support execution against
planned spending and revenue targets.
- Ensure quality customer billing
and invoicing.
- Conduct business reviews and
deliver against all other governance responsibilities.
- Deliver portfolio-level
reporting to drive transparency and trending against targets and other
service improvement initiatives.
- Receive complaints and
inquiries from customers and promptly work towards providing a solution to
the problems.
- File periodic reports to top
management on the performance of the team, customers’ complaints, and
suggestions.
- Assist Head of IT in making
decisions that will improve service delivery and customer satisfaction.
- Integrate useful customers’
suggestions into delivery plans and policies.
- Seamlessly interface with
individuals at all levels of the organization, having frequent interaction
with executive leadership and other key leaders to improve overall account
health.
- Ensure efficient and effective
management of resources.
- Develop and maintain
relationship with customers and potential customers.
- Work together with team members
to develop service agreements and supports that will assist in service
delivery.
- Manage and prioritize all
opportunities to enhance operational efficiencies and process
improvements.
- Suggest appropriate
technologies to be adopted so as to meet present and future demands of the
business.
Qualifications
- A degree in management or IT
related discipline is preferred.
- Expert in the IT field with 5+
years of training in managed service environments, either as a team member
or as an assistant to an IT service delivery manger.
- In-depth knowledge of IT
network, systems, security, storage, server and server visualization.
- Working knowledge of IT
hardware and software maintenance, repairs, and troubleshooting.
- Good planning, communication
and leadership skills.
- Good customer service
orientation.
Benefits
- 401(k)
- 401(k) matching
- Cell phone reimbursement
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Travel reimbursement
- Vision insurance
- Work from home
Experience
level
- 5 years
Schedule
- Monday to Friday
Travel
requirement
- Travel
- Up to 25% travel
Education
- Bachelor's (Required)
Experience
- IT support: 5 years (Required)
Job Overview
Posted Date: 30 Dec 2023
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
Whether working behind the scenes or by your side, our team of IT professionals will help power your business. We go beyond the basics, infusing passion into every solution. And we do whatever it takes to keep you up and running. So you can focus on your business, not your data.
Name: Accessium Group INC
Web: https://accessiumgroup.com/