Customer Support Representative
FloSports
Austin Texas
Salary: Neg Per Hour
RESPONSIBILITIES
- Provide quick, confident, and friendly responses to all subscribers via email, chat and phone
- Actively listen and ask
relevant questions to understand and troubleshoot issues, determine root
cause, and help find the right solution for the customer.
- Become an expert on our
products and services by completing training, effectively using resources
and asking questions
- Successfully meet all agent
metrics and contribute to the department’s quarterly goals
- Maintain and update customer
accounts, subscriptions, and billing information per department policies
- Serve as the voice of the
customer and know when to escalate technical issues, outages and streaming
quality concerns that affect the viewer experience
- Contribute to the team and
customer knowledge base
- Partner and collaborate with
teammates to achieve individual and team goals
- Actively participate in team
discussions and share feedback on what is working, what is not working and
new ideas.
KNOWLEDGE, SKILLS & ABILITIES
- Experience in Salesforce or CRM databases
- 1-2 years’ experience in
customer service
- Ability to adapt quickly in a
fast pace environment
- Proficient in technical
troubleshooting
- Knowledge of digital streaming
services and devices such as Apple TV, iTunes, Roku, and/or FireTV
- Ability to work from home with
access to a high speed internet router
- Ability to establish customer
relationships in a fast-paced environment
- Energetic and personable with
the ability to convey patience and empathy
- Positive and professional
attitude
- Excellent computer skills;
knowledge of G-Suite, Microsoft Office
- Strong written and verbal
communication skills
- Team-player mentality with
enthusiasm for exceeding individual goals
- Masterful problem-solving
skills that include thinking outside of the box and customer advocacy
- Flexible schedule and ability
to work nights, weekends and holidays
OUR BENEFITS
- Recognized three years in a row
as a Top Workplace by the Austin-American Statesman
- Flexibility at work - you can
take control of your profession and personal schedule
- All-hands events hosted twice a
year in beautiful Austin, Texas
- Annual equity awards for all
top performers
- Competitive and comprehensive
medical, dental and vision plans
- Peace of mind through
company-paid short-term disability, long-term disability and life
insurance
- Generous 401(K) company match
vested immediately
- Progressive parental leave
policies
- Unlimited paid time off
- Hack-a-thons and a full
calendar of team-building and social events
- Free laundry service for all
positions that require travel
- Company donation to youth teams
and leagues that our employees coach
- Stocked snack bar, catered
lunch and breakfast tacos every week
Job Overview
Posted Date: 05 Dec 2023
Location: Austin Texas
Salary: Neg Per Hour
Company Information
FloSports is an over-the-top subscription sports broadcaster and streaming service. The company is based in Austin, Texas, United States, and was founded in 2006. FloSports streams live sporting events to audiences around the world.
Name: FloSports
Web: https://www.flosports.tv/