Collection Specialist
Tricon Residential
Houston Texas
Salary: Neg Per Hour
Manage Payment
Experience
- Work with both internal and
external customers to troubleshoot resident payment issues until
resolution
- Effectively communicate and
work with Accounting Department to ensure resident balances are accurate,
and that any necessary adjustments are made and communicated in a timely
manner to all parties
- Review all new move in balances
to ensure ledger charges and payments were applied accurately
- Consistently inform all
residents of Tricon’s payment policies, procedures, and their contract
obligations
- Treat all internal and external
customers in a fair and consistent manner, and in accordance with Tricon’s
Guiding Principles, Purpose Statement, Policies, and Fair Housing
requirements
- Review all ledgers, notices,
leases, and communications for accuracy prior to distribution
- Identify eligible candidates
for Tricon Relief fund when applicable
Manage Delinquency
Process/Performance
- Review all necessary
reports/dashboards/systems daily to track goal progress and resolve any
necessary account issues
- Communicate effectively and
consistently with all Residents with balances daily until account
resolution
- Forecast month end Delinquency
and report weekly progress to Manager
- Remain compliant with Tricon
policies and procedures, and seek/provide feedback to improve processes
and performance
Manage Notice/Eviction
Process
- Manage Notice to Pay or Quit
Process in a thorough, consistent, and timely manner each month
- Prepare eviction files on
notices of non-compliance when needed
- Demonstrate knowledge of local
and federal laws regarding notices, evictions, lockouts, etc
- Communicate with residents
daily/weekly during the eviction process, educating them on their options,
fees, and the process expectations
- Collaborate with appropriate
field team when needed to schedule Occupancy Checks
- Follow up with legal on
eviction progress until resolution
- Effectively communicate any
scheduled lockouts, skips, court dates, or return of possession dates/details
to all appropriate team members
- Request Health and Safety
Inspections when necessary to confirm condition of property when
habitability questions arise during eviction/collections process
- Ensure all residents are moved
out of appropriate systems in a timely manner, and manage all necessary
dashboard information/alerts
- Manage the Squatter Eviction
process to ensure eviction of all unauthorized occupants are handled
appropriately and in accordance with the law
Qualifications
- Extremely organized
- Detail oriented
- Exceptional customer service
- Deal with situations and issues
proactively and persistently
- At least 1 year of Property
Management experience is preferable
- Strives to consistently meet
and exceed service standards
- Excellent verbal communication
skills required
- Ability to work well using
office electronic tools, basic accounting and math skills, excellent
written and verbal communication abilities
- Knowledge of Yardi preferred
Minimum Requirements
- High school diploma or GED
- Prior residential single-
family management experience preferred
- Demonstrated attention to detail
Job Overview
Posted Date: 16 Nov 2023
Location: Houston Texas
Salary: Neg Per Hour
Company Information
Tricon Residential is a Canadian real estate company. The company invests in single-family rental and multi-family rental homes, and owns about 31,000 properties across the United States and Canada. As of February 2021, the company had about $8.2 billion of assets under management.
Name: Tricon Residential
Web: https://triconresidential.com/