Benefits Program Worker I
HS-SS ELIGIBILITY SVCS
Benefits Program Worker I - Ongoing
The purpose of the position is to determine and re-determine the level of benefit eligibility of applicants/current clients for financial, medical, or nutritional assistance under government programs.
The position is responsible for applicant/client interviews and assessments, acceptance/denial determination, record maintenance, client notification, clerical tasks, and reporting. The position works within a general outline of work to be performed; develops work methods and sequences under general supervision. Applicants are expected to interview and communicate in a manner to accurately assess the customer’s needs and eligibility services. The work hours for this position are 8:00 am to 5:00 pm Monday through Friday. They are expected to apply knowledge, skills and training received to make sound decisions/recommendations regarding the customer’s circumstances. This includes working independently and utilizing available tools such as online program manuals, Outlook, and all computer systems associated with determining eligibility.
TYPICAL TASKS
The purpose of the position is to determine and re-determine the level of benefit eligibility of applicants/current clients for financial, medical, or nutritional assistance under government programs.
The position is responsible for applicant/client interviews and assessments, acceptance/denial determination, record maintenance, client notification, clerical tasks, and reporting. The position works within a general outline of work to be performed; develops work methods and sequences under general supervision. Applicants are expected to interview and communicate in a manner to accurately assess the customer’s needs and eligibility services. The work hours for this position are 8:00 am to 5:00 pm Monday through Friday. They are expected to apply knowledge, skills and training received to make sound decisions/recommendations regarding the customer’s circumstances. This includes working independently and utilizing available tools such as online program manuals, Outlook, and all computer systems associated with determining eligibility.
TYPICAL TASKS
- Schedules appointments and interviews applicants/clients; explains client rights and responsibilities according to local, state, and federal regulations and laws governing programs.
- Assists applicants/clients in securing verification of financial, medical, and social information; notifies supervisor of possible fraud cases.
- Determines employability of clients; establishes client needs, and makes referrals to other departments within and outside the agency as needed; explores other possibilities for income for clients. Collects, organizes, analyzes, and documents data in the determination of the most beneficial assistance plan for the client; checks data calculations for accuracy; determines or re-determines program(s) for which eligible.
- Grants or denies benefits and notifies the recipient of determination.
- Screens telephone calls relating to public assistance and service programs; provides information.
- Plans, manages, and implements case actions. Enters or updates information/data in a computer database; runs VEC and DMV checks on applicants/clients.
- Performs routine office tasks such as typing correspondence, data entry, preparing periodic reports for supervisor, filing, faxing, telephoning, and photocopying.
- Performs other related duties as assigned.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.