Customer Service Assistant
Wise Up Creative
Austin Texas
Salary: Neg Per Hour
Key
Responsibilities
- Customer
Interaction: Interact with customers via phone, email, chat, or in-person
to address inquiries, resolve issues, and provide information about our
products/services.
- Problem
Resolution: Identify and resolve customer complaints and concerns promptly
and professionally, aiming for a first-contact resolution whenever possible.
- Order
Processing: Assist customers in placing orders, tracking shipments, and
processing returns or exchanges.
- Customer
Education: Educate customers about product features, benefits, and
promotions to enhance their overall experience.
- Administrative
Tasks: Perform administrative tasks such as data entry, filing, and
maintaining customer databases.
- Compliance: Ensure
adherence to company policies and procedures while maintaining the highest
ethical standards.
Qualifications
- High
school diploma or equivalent; a degree in a related field is a plus.
- Excellent
communication skills, both written and verbal.
- Strong
problem-solving abilities and attention to detail.
- Ability
to handle challenging customer interactions with empathy and patience.
- Proficiency
in using computer applications and CRM software.
- Flexibility to work various shifts, including weekends and holidays.
Job Overview
Posted Date: 17 Oct 2023
Location: Austin Texas
Salary: Neg Per Hour
Company Information
Through extensive market research, our teams are experts in creating bespoke, head-turning branding strategies for our clients.
Name: Wise Up Creative
Web: https://www.wiseupcreative.com/