Veolia

Customer Service Representative

Veolia

Austin Texas

Salary: Neg Per Hour



PRIMARY DUTIES / RESPONSIBILITIES

  • Answer customer inquiries on a variety of issues pertaining to waste disposal options, pricing, profiling, contracts, and regulations efficiently and effectively.
  • Process incoming waste profile sheets for accuracy and forward to appropriate destination indicating disposal methodologies for approval and resolve any discrepancies.
  • Enter a variety of information into the appropriate system programs to include profile information, approval decisions, and confirmation letters.
  • Respond to calls with respect to waste pickup and scheduling by informing appropriate personnel with dates, customer, and scheduling data.
  • Review billing packets for accurate coding data and confirm codes to match contracted pricing. Modify pricing information if incorrect in system. Follow up with a collection of open AR.
  • Make sales calls on established customers to provide additional services or maintain current customer base.
  • Assist VES-TS personnel in determining existing contract specifications, pricing, options, regulations, etc. to better service customer & internal needs and service level. Preparation of customer quotations.
  • Process Certificate of Tracking (COT)/Certificate of Destruction (COD) requests within geography.
  • Other duties as assigned.

Education / Experience / Background

  • High School diploma or General Educational Development (GED) required.
  • Associate’s degree or related discipline preferred.
  • Prior work experience of 1 to 2 years in the hazardous waste or related Industry preferred.

Knowledge / Skills / Abilities

  • Ability to create & prepare reports as necessary.
  • Strong team player.
  • Excellent interpersonal and communication skills.
  • Time management: the ability to organize and manage multiple deadlines.
  • Strong customer orientation.
  • Computer proficient.

Job Overview

Posted Date: 11 Oct 2023

Location: Austin Texas

Salary: Neg Per Hour

Company Information

Name: Veolia

Web: https://www.veolianorthamerica.com/

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