Customer Service Representative
Veolia
Austin Texas
Salary: Neg Per Hour
PRIMARY
DUTIES / RESPONSIBILITIES
- Answer
customer inquiries on a variety of issues pertaining to waste disposal options,
pricing, profiling, contracts, and regulations efficiently and effectively.
- Process
incoming waste profile sheets for accuracy and forward to appropriate
destination indicating disposal methodologies for approval and resolve any
discrepancies.
- Enter
a variety of information into the appropriate system programs to include
profile information, approval decisions, and confirmation letters.
- Respond
to calls with respect to waste pickup and scheduling by informing appropriate
personnel with dates, customer, and scheduling data.
- Review
billing packets for accurate coding data and confirm codes to match contracted
pricing. Modify pricing information if incorrect in system. Follow up with a
collection of open AR.
- Make
sales calls on established customers to provide additional services or maintain
current customer base.
- Assist
VES-TS personnel in determining existing contract specifications, pricing,
options, regulations, etc. to better service customer & internal needs and
service level. Preparation of customer quotations.
- Process
Certificate of Tracking (COT)/Certificate of Destruction (COD) requests within
geography.
- Other duties as assigned.
Education / Experience / Background
- High
School diploma or General Educational Development (GED) required.
- Associate’s
degree or related discipline preferred.
- Prior
work experience of 1 to 2 years in the hazardous waste or related Industry preferred.
Knowledge
/ Skills / Abilities
- Ability
to create & prepare reports as necessary.
- Strong
team player.
- Excellent
interpersonal and communication skills.
- Time
management: the ability to organize and manage multiple deadlines.
- Strong
customer orientation.
- Computer proficient.
Job Overview
Posted Date: 11 Oct 2023
Location: Austin Texas
Salary: Neg Per Hour
Company Information
Name: Veolia
Web: https://www.veolianorthamerica.com/