Benefit Program Specialist I/II (Buckingham)

Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs.

Benefit Programs Specialist II represents the full performance level in the Benefit Programs Specialist occupational group. Employees’ responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, food stamps, medical assistance, and for other social services’ benefit programs. The work is performed within established policies, procedures and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility. Employees seek supervisory help for difficult or unusual situations only.

General work tasks include, but are not limited to: Interviews persons to determine eligibility for assistance, obtains necessary information, and re-determines their continuing eligibility. Explains nature of temporary assistance benefit programs and determines reasons and need for assistance. Processes applications for financial assistance and diversion. Explains client responsibilities, rights and program availability. Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy. Computes assistance plans. Determines the need for and amount of allowances for special circumstance items. Evaluates such social factors as education, work experience and levels of social functioning. Evaluates employability status of clients and explores potential sources of income.