Retention Clerk
Dave & Adam's
Buffalo New York
Salary: Neg Per Hour
The position for retention specialist requires exceptional customer service skills, proficiency with windows programs and an expertise with handling escalated issues. A retention specialist will deploy retention strategies to increase loyalty and retain business utilizing various tools and resources provided. Daily activity involves data entry to maintain accounts and document resolution. This person has a positive attitude, be an effective listener, negotiator and closer to be successful in the position. This position reports to the Retention Supervisor.
Tasks
• Communicating with customers and support staff
• Analyzing customer behavior
• Gathering information about customer complaints and history
• Developing an effective retention strategy based on customer feedback
• Negotiating with customers to retain business
• Resolving customer concern with effective measures
• Documentation and follow up
• Build positive relationships with customers
Qualifications
• A high school diploma/equivalent or equivalent experience (3+ years in a related area)
• Experience in a high-volume call center
• Excellent customer service skills and a persuasive attitude
• Strong conflict resolution and organizational skills
• Some sales background is a plus
• Knowledge of Windows based software
• Proficient with MS Office
• Empathy and patience
Why Join Us?
Lee Enterprises offers competitive wages in a dynamic, interesting work environment with career growth opportunities. We offer an extensive benefit program that can be personalized to your needs. Our benefit program includes medical, dental, vision, short and long-term disability, company provided life insurance and supplemental life insurance. In addition, we offer a 401K retirement plan with company match. We also offer generous paid time off to allow the flexibility to balance personal life and work. This includes paid parental leave for new parents.
Lee Enterprises is a leading provider of high-quality local news, with 77 daily newspapers in 26 states that have print, digital and e-replica versions. Lee's newspapers have a combined circulation of more than 1.2 million daily. Our digital sites attract more than 44 million unique visits monthly. We also have a rapidly growing roster of digital products for consumers, and are committed to aggressive digital growth.
Lee Enterprises is proud to be an equal opportunity employer. We are committed to attracting and retaining a workforce whose diversity reflects the communities we serve. Lee embraces change, and we recognize that we must create and maintain a culture of fervent inclusion. For more information about Lee, check us out at www.lee.net .
Job Overview
Posted Date: 17 Mar 2023
Location: Buffalo New York
Salary: Neg Per Hour
Company Information
Dave and Adam’s Card World was founded in 1991 when two friends opened a small card store in Buffalo, NY. Over 25 years later, Dave and Adam’s is generally regarded as the largest online seller of trading cards in the world. Dave and Adam’s is locally owned and operates a 35,000 square foot custom office and warehouse facility in Tonawanda, NY that supports dacardworld.com. Our massive retail store (over 40,000 square feet!) is located in Williamsville, NY. Our goal is to provide collector’s with outstanding service and quality products at fair prices. Whether it’s the thrill of opening a box of cards, playing ccg’s with your friends, finding that last card for your player collection, or adding that piece of memorabilia to your collection we know what collecting is all about. Dave & Adam’s retail store carries a wide selection of trading cards, autographed memorabilia, team gear, and Bills and Sabres apparel. As a Corporate Sponsor of the Buffalo Sabres, Dave and Adam’s works with many of the athletes to host various player signings throughout the year – giving customers the chance to meet and obtain autographs from various members of not only the Sabres but the Bills as well. Dave and Adam’s main website sells a wide selection of sports cards and autographed sports memorabilia. Sports collectors can find baseball cards, basketball cards, football cards, and hockey cards among others from vintage to new releases. Gaming enthusiasts will find cards and figures from Magic the Gathering, Yu-Gi-Oh Cards, Pokemon Cards and many others. If you are in the Buffalo area please stop in to our store and say hello! If you can’t make the trek you can always check out dacardworld.com and shop online.
Name: Dave & Adam's
Web: https://www.daveandadamsstore.com/