Benefit Programs Specialist II (Campbell) MULTI HIRE
Dept of Social Services - Local (765-01)
This is an essential position.
Benefit Programs Specialist II represents the full performance level in the Benefit Programs Specialist occupational group. Employees’ responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, food assistance, medical assistance, and for other social services’ benefit programs. The work is performed within established policies, procedures, and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to the evaluation of social factors influencing eligibility. Employees seek supervisory help for difficult or unusual situations only.
General work tasks include but not limited to:
Benefit Programs Specialist II represents the full performance level in the Benefit Programs Specialist occupational group. Employees’ responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, food assistance, medical assistance, and for other social services’ benefit programs. The work is performed within established policies, procedures, and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to the evaluation of social factors influencing eligibility. Employees seek supervisory help for difficult or unusual situations only.
General work tasks include but not limited to:
- Conducts interviews, evaluates qualifications for financial assistance programs based on information from customers, and makes eligibility determinations in accordance with federal and state policies and guidelines. Information is entered into VDSS or county systems (VaMMIS/VaCMS/Thomas Bros).
- Submit local reports as needed and necessary.
- Explains responsibilities, rights, and program availability to customers.
- Review VDSS broadcasts.
- Refer suspected fraud cases to Fraud Investigator.
- Provide emergency shelter duty in times of emergencies or natural disasters.