Family Services Specialist II

This is the full performance level in the occupational group for Family Services. Employees are responsible for developing and implementing individualized service plans involving the application of casework methods in Employment Services and Child Care, and basic service level caseloads of Adult/Adult Protective Services, Child Protective Services, Foster Care, Adoptions. Employees may provide services in all program areas or specialize in one or several program areas. Typically employees perform all tasks independently and only seek supervisory advice on unusual situations or when policies and procedures require supervisory review or involvement. The Family Services Specialist II is distinguished from the Family Services Specialist III by the latter's functioning at the advanced level, and becoming more specialized in program areas and assuming more complex duties (such as: interviewing/investigating in cases involving suspected child/adult abuse/neglect, out-of-home placements, guardianships, emergency protective orders, and adoptions).
Interprets laws, policies and regulations as applied to specific area of responsibility;  Monitors, coordinates and administers specific programs as assigned;  Coordinates services within specific area of responsibility;  Interviews and assesses customer needs and other relevant factors – such as education/skill levels, abilities, interests, and support systems.  Informs clients of related service programs rules/regulations, and right to participate;  Presents cases to determine appropriate services and writes/implements service plans;  Provides case management services to monitor compliance;  Manages program waiting lists;  Tracks expenditures, prepares/submits budget estimates and ensures payment for services;  Completes necessary federal, state and local planning and reporting requirements;  Coordinates with other agencies and participates in multi-disciplinary and interagency teams providing services to customers;  Conducts overall monitoring of programs in specific area of responsibility;  Serves as resource to clients and the community in area of expertise; and  Provides after hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care.